Candidate Profile

    Roo0232

    Interested in this candidate?

    Book a call to discuss hiring

    About

    Commercially-minded and client-focused professional with extensive experience directing all aspects of sales management, business development, and customer support. Adept at delivering leadership in business development, sales, key account growth, profit optimization, and relationship development. Capable of defining business mission and integrating resource strengths to deliver impeccable performances. Skilled in delivering top-flight customer service and strengthening robust relationships with business client. Strong engaging leader, known for being creative, enthusiastic, open minded, organized and hands-on.

    Proficient in

    Customer Support & GuidanceClient Need AssessmentsCustomer Satisfaction & RetentionRelationship ManagementSystems Troubleshooting and replicatingReport and analysis system issueHelpdesk support and raise ticketsUAT/Business Process AutomationGoogle Sheets /WorkspaceMS Office 365/ Dynamics CRM/ TeamsPerformance OptimizationQuantitative AnalysisOperations ManagementReservationsTicketing and Check inPresenceBytesZendeskGenesisGDSAmadeusSabreGalileoSales/ TravelProject ManagementApplication SupportShares
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    23 years

    Previous Roles

    3

    Work History

    Customer Service Manager Contact Centre
    Technical Associate
    Virtual Personal Assistant

    Key Responsibilities in Most Recent Role

    Job Title: Technical Associate

    2 years
    • Responsibilities Include:
    • Chat, email and calls technical support
    • Assisting customers with trouble shooting devices
    • Replacing devices
    • Assisting with account support and subscriptions
    • Fire TV, Kindle Prime video, Retail Customer support
    • Escalations
    • Creating tickets
    • App store trouble shooting
    • D2 AS Gaming Specialist
    • Assisting players with prime gaming inquiries and accounts
    • Monitor customers and assist with ban appeals for violations of gaming code of conduct

    Ready to discuss hiring this candidate?

    Book a call