About
Over the last 10 years Carlin has gained experience in sales and account management, with recent experience in the crypto field.
Proficient in
Decision MakingTime ManagementAdapting to changeAttention to detailProduct knowledgeCustomer ServiceTechnical KnowledgeProblem Solving
Availability
Part-time or Full-time
Work History
Account Manager
Banking Support Agent
Merchant Support Analyst
Key Responsibilities in Most Recent Role
Job Title: Merchant Support Analyst
6 years
- Providing Technical support to merchants who use the crypto payment gateway.
- Troubleshooting technical issues, including errors with payment processing, website integration, and software functionaliy.
- Communicating with merchants via email, phone, or chat to resolve technical issues, answer questions, and provide advice on best practices.
- Documenting technical issues and resolutions in a CRM
- Collaborating with other members of the support team, as well as developers and other technical staff to resolve complex issues
- Contributing to the development of support materials, including knowledge base articles, tutorials, and other resources to help merchants use the platform effectively.