About
Dependable Manager with more than 8 years working in the BPO Industry. Expertise in Customer Experience and extensive experience in People and Leadership management. Cooperative team player with positive attitude.
Proficient in
Team managementExpert in Operational improvementExpert in Customer ServiceExperienced in Process improvementExperienced in Client RelationsExperienced in Project managementExperienced in Financial records and processing
Availability
Part-time or Full-time
Work History
Project Director/ Special Markets Development Officer
Senior Operations Manager
Team Leader
Key Responsibilities in Most Recent Role
Job Title: Project Director/ Special Markets Development Officer
13 years- Build long-term relationships with key clients Ensure prompt resolution of client issues or complaints
- Collaborate with internal teams to address customers’ needs and project milestones
- Ensure compliance with all external and internal regulations/laws on client-company relationship
- Maintain contact with clients through calls, emails, and arranged meetings to update them on product offers and ensure they are satisfied with received product/service
- Create Project Plan for existing clients