About
11 years of experience in Programmatic, Product support and Ad operations
Proficient in
Possesses strong problem-solving abilitiesand a strategic mindsetconsistently exceeding expectations and driving organizational success. Committed to continuouslearningprofessional developmentand collaborative approaches to achieve outstanding outcomes.
Availability
Part-time or Full-time
Work History
Media Associate Manager
Media Team Leader
Process Executive
Key Responsibilities in Most Recent Role
Job Title: Media Team Leader
12 years
- Led and managed 3 teams comprising 185 members, overseeing creative auditing, product support, CTV, and programmatic operations.
- Additional Billing 26 headcounts and additional region (Australia, Canada) campaigns added to the team in 2019 due to the accuracy and on time delivery. Revenue also increased.
- CTV campaigns and Exchange curated deals in multiple regions added up to 20 headcounts in product support team (2022) based on the customer satisfaction and accuracy.
- Successfully launched and optimized campaigns, including private marketplace deals, ensuring seamless setup, troubleshooting, and delivery.
- Led the onboarding process for new projects and implemented efficient process setups.
- Monitored campaign goals and recommended optimization strategies to increase the conversions.
- Maintained an exceptional customer satisfaction score of 4.9/5 consistently over 4 years in product support.
- Achieved a 99% accuracy rate and 99% on-time delivery for all projects.