About
I have had customer service expertise for over ten years. I am a goal-driven Healthcare Administration professional well-versed in training and managing employees to provide exceptional patient services. Highly organized and hardworking with excellent program management skills. I am skilled in fast-paced environment settings. Adaptable and driven with a strong work ethic and motivation to thrive in team-based or individually motivated settings.
Proficient in
Administrative proceduresNew Staff MentoringQuality AssuranceAdministrative SupervisionPatient RapportMicrosoft Officeexcelwordoutlookpastelpremier prozenotiMedicare ComplianceQuality Patient Care
Availability
Part-time or Full-time
Work History
Claims Assistant
Lead Care Manager
Personal Assistant
Key Responsibilities in Most Recent Role
Job Title: Lead Care Manager
7 years
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Trained staff, providing direct supervision, and ongoing staff development
- Direct day-to-day administrative and operational functions and guidance and leadership to 5 employees
- Designed and introduced leadership development, coaching, and team management model
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling patient services
- Arranged transportation and documented details of discharge transition plans.