Candidate Profile

    Roo0739

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    About

    I bring with me people skills, a positive attitude and excellent communication skills. I possess many good qualities, which include, perseverance, a vibrant personality, good organisation skills, and I enjoy working with people. I have excellent people relations skills.

    Proficient in

    AdministrationPayroll PreparationsHR FunctionsManagement
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    25 years

    Previous Roles

    3

    Work History

    Call Centre Manager
    Receptionist/PA
    Senior Administration Officer

    Key Responsibilities in Most Recent Role

    Job Title: Call Centre Manager

    25 years
    • Payroll preparations- Ensure payroll, leave forms, sick notes, commission, transport costs are all prepared for payroll capturing.
    • EMP501 — EMP 501 recons to be done twice a year, end August and end February every year with Keshwyn & Sage
    • EMP201 submission — extract emp201 from payroll system monthly and file EMP201 returns for ACCS staff
    • New staff activations on payroll
    • SARS EasyFile
    • EE Reports
    • Monthly Reports – earning/deductions, pay register, variance, company recon
    • Terminations/resignations on payroll
    • Daily & weekly Incentives – Ensure agents/managers are paid out their daily/weekly incentives & keeping track of receipts
    • Commission & Incentives – Building and updating commission and incentive structures for all campaigns
    • Liaison between external contractors & accs to resolve queries/invoices
    • Petty cash purchases (use allocated driver)
    • Update finance folders – monthly
    • Monitor client payments
    • Bank Recons — Comparison to accs pastel accounting, sage payroll and accs expenditure for record keeping
    • Processing salary bank file for payment via banking system
    • Generate payslips for all the staff for ACCS, send-off payslips to managers to distribute one day before pay releasing, additional queries are amended
    • UIF Declaration — monthly
    • Capture salary adjustments on Sage
    • Capture all creditors onto accounting system
    • Ufiling — capturing & audits to be done monthly
    • ETI/VAT/SDL – tracking and reports
    • Bookkeeping done monthly
    • Stock control/audit of all assets to ensure asset register is correct
    • Update /Audit the asset register
    • SA Basic conditions of service/labour law — ensure compliance to SA regulations and avoid being fined for non-compliance
    • Keeping up to date with BCEA and labour law and ensuring ACCS is up to date with current regulations and updating company policies
    • Maintaining employee records/staff details
    • Conducting job analysis & design job description for all staff
    • Issue staff contracts — staff contracts are printed, signed by employee and filed
    • Terminations – due to non-compliance/ performance management
    • Assist with getting ui19 and other relevant documents filled out. Explain staff how the process works and email documents to labour
    • Handle staff queries/complaints. Assist by getting clarity and ensuring both parties are happy
    • Provide support and guidance to staff
    • Ensuring compliance to health & safety of employees
    • Complaints/Cancellation/Escalation/Payments/E mails — investigating internal & external complaints SA & UK
    • Auditing of staff files — this is done weekly to ensure managers are keeping track of pips, etc

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