About
Decades of valuable experience within various industries and has played vital roles in building & scaling numerous businesses. Immediately makes a mark by becoming an integral part in helping a business grow.
Proficient in
Creative Problem SolvingDigital Marketing StrategyOperationsEmail MarketingClient Relationship ManagementRecruitment and OnboardingOrganic Social Media Strategy
Availability
Part-time or Full-time
Work History
Chief Operating Officer
Head of Client Relations
Organic Social Media Strategist/Manager
Key Responsibilities in Most Recent Role
Job Title: Head of Client Relations
14 years- Lead the relationship with Meta (the client) and provide them with the best client/ customer experience possible, whilst remaining in scope.
- Oversee work of over 30 Community Managers across APAC and EMEA — ensuring the work is completed to a high standard.
- Auditing channels and ensuring the channels are kept clean each day and up to clients standards.
- Implementing and reviewing all reporting.
- Content suggestions for the client.
- Managing any escalations by reporting these to the client (brand protection).
- Keeping track of all deliverables.
- Managing all client meetings and delivering summaries to the rest of the leadership team.
- Ensuring timely responses to the clients requests via email and slack.
- Requests range from general questions, extra support, brief reports etc.
- All team training and making sure the team feel supported.
- Recruitment of team and team lead roles