About
A skilled customer service associate with a strong attention to detail, consistently deliver accurate information and follow through on commitments to customers. with dedication to providing outstanding service that leaves a lasting positive impression
Proficient in
Fifteen (15) years as a dedicated and results-driven Customer Service Representative with a proven track record of delivering exceptional support and fostering positive customer relationships. Proficient in handling a wide range of inquiries and issues with professionalismempathyand efficiency. Strong communicator with excellent problem-solving skillsable to collaborate effectively with colleagues to ensure customer satisfaction
Availability
Part-time or Full-time
Work History
Customer Service Executive
Senior Processes Expert
UM Medical Intake
Key Responsibilities in Most Recent Role
Job Title: Senior Processes Expert
15 years
- Provide assistance to members regarding their medical benefits over the phone
- Educate members on the structure of their plan benefits.
- Conduct plan comparisons to help members make informed decisions.
- Handle premium payments and provide support in locating payment history.
- Initiate outbound calls to address unresolved issues and ensure customer satisfaction.