Candidate Profile

    Roo1521

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    About

    High-impact Operations and Tech Support Specialist with 5+ years of experience across FinTech and Enterprise Hospitality Technology. Proven ability to manage high-stakes environments, including processing €50M in monthly transactions and overseeing 40+ concurrent client accounts for global brands such as Hilton, Marriott, and IHG. Expert in bridging the gap between complex software systems and global stakeholders.

    Proficient in

    Account Health MonitoringClient OnboardingTechnical TroubleshootingRoot Cause AnalysisCustomer SupportTechnical SupportMicrosoft ExcelSystem Monitoring
    International

    Yes

    Availability

    Part Time or Full Time

    Experience

    6 years

    Previous Roles

    3

    Work History

    Payment Operations & Client Support
    Enterprise Technical Support Specialist
    Freelance Website & SEO Projects

    Key Responsibilities in Most Recent Role

    Job Title: Payment Operations & Client Support

    6 years
    • Account Management: Primary technical point of contact for 40+ high-volume client accounts, ensuring seamless payment processing and system integration.
    • Scale & Impact: Managed a payment gateway processing €50M monthly, implementing routing optimizations that increased transactional efficiency.
    • Dispute & Fraud Specialist: Directed chargeback management and fraud detection protocols, significantly reducing financial loss and improving "win rates."
    • Leadership: Served as Secondary Team Lead; authored the internal "Client Support Playbook" used to standardize onboarding for the global operations team

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