Roo1526

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Part Time or Full Time

10 years

3

• Managed and strengthened long-term partner and client relationships, serving as the primary point of contact to drive retention, satisfaction, and account growth.
• Led partner onboarding, deployment support, product training, and live demonstrations to ensure successful platform adoption.
• Conducted regular video and phone check-ins (QBR’S) with Tier 1 and enterprise clients to troubleshoot issues and optimize product usage.
• Maintained accurate CRM records, tracked contract renewals, and managed updates to partner and client accounts.
• Provided first-line support, escalating technical issues to internal teams and tracking resolution through completion.
• Gathered partner feedback and feature requests, translating insights into actionable internal recommendations.
• Partnered with Sales and Marketing to identify upsell and cross-sell opportunities and support pipeline growth initiatives.
• Supported channel and referral partners through enablement, training, and relationship management.
• Reviewed technical and commercial documents, prepared executive presentations, and supported tender and bid processes.
• Produced adoption and trend reports to inform leadership and support strategic partner initiatives.
• Led a team of business development executives and 5 support technicians in customer success.
• Managed 80 + clients from mid to senior level(enterprise clients) and liaised with international clients as well as national clients.
• Countries that I worked with was US, UK, Canada, Dubai, India, SADC countries, Hong Kong, Australia Team collaboration with marketing, finance, sales, technical team, product team, legal team for contracts.