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RooCruit Candidate:


Video Interview

About the Candidate

Hi I'm a person that will reinforce and improve my current skills. Goal oriented, has strong desire to learn and grow professionally. Adept in identification and implementation of process improvement including work flow enhancement and procedural process that improve accuracy and efficiency, with keen focus on details

International Experience: 



40 hours a week

Area of Expertise: 

Content Research, Schedule Setter, Email Management, Customer Service

Years Experience: 


Current and Previous Roles:

Back Office Specialist, Senior Process Executive, Back Office Solutions Specialist

Working at home

Relevant Experience

Back Office Specialist



Key Responsibilities: Works on document validation.

Processing request send via email. Responded promptly to emails for prompt and professional response.

Doing outbound request if necessary.

Processing manual claim escalation submitted by a frontline representative.

Submission of daily report of work completion.

Maintaining spreadsheet.

Complaint Investigation

Assistance regarding insurance concern.

Filling an insurance claim.

Checking and processing refunds for the customer.

Explaining the benefits of insurance.

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