Candidate Profile

    Roo5004

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    About

    Hi I’m a person that will reinforce and improve my current skills. Goal oriented, has strong desire to learn and grow professionally. Adept in identification and implementation of process improvement including work flow enhancement and procedural process that improve accuracy and efficiency, with keen focus on details

    Proficient in

    Content ResearchSchedule SetterEmail ManagementCustomer Service
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    12 years

    Previous Roles

    3

    Work History

    Back Office Solutions Specialist
    Back Office Specialist
    Senior Process Executive

    Key Responsibilities in Most Recent Role

    Job Title: Back Office Specialist

    12 years
    • Works on document validation.
    • Processing request send via email. Responded promptly to emails for prompt and professional response.
    • Doing outbound request if necessary.
    • Processing manual claim escalation submitted by a frontline representative.
    • Submission of daily report of work completion.
    • Maintaining spreadsheet.
    • Complaint Investigation
    • Assistance regarding insurance concern.
    • Filling an insurance claim.
    • Checking and processing refunds for the customer.
    • Explaining the benefits of insurance.

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