RooCruit Candidate:
Roo5004
Video Interview
About the Candidate
Hi I'm a person that will reinforce and improve my current skills. Goal oriented, has strong desire to learn and grow professionally. Adept in identification and implementation of process improvement including work flow enhancement and procedural process that improve accuracy and efficiency, with keen focus on details
International Experience:
Yes
Availability:
40 hours a week
Area of Expertise:
Content Research, Schedule Setter, Email Management, Customer Service
Years Experience:
12
Current and Previous Roles:
Back Office Specialist, Senior Process Executive, Back Office Solutions Specialist
Relevant Experience
Back Office Specialist
Duration:
12
Key Responsibilities: Works on document validation.
Processing request send via email. Responded promptly to emails for prompt and professional response.
Doing outbound request if necessary.
Processing manual claim escalation submitted by a frontline representative.
Submission of daily report of work completion.
Maintaining spreadsheet.
Complaint Investigation
Assistance regarding insurance concern.
Filling an insurance claim.
Checking and processing refunds for the customer.
Explaining the benefits of insurance.
