Customer service expert with over 9 years of experience
Proficient in
Excellent Communication Skills (Verbal and Written)Proficient in MS Office Applications (WordExcelOutlooketc.)Problem-Solving and Analytical SkillsAttention to DetailCustomer Service SkillsLeadership Skills
International
Yes
Availability
Part-time or Full-time
Experience
9 years
Previous Roles
4
Work History
Adviser I
Associate-Quality
Customer Service Associate
Sales under Operations
Key Responsibilities in Most Recent Role
Job Title: Customer Service Associate
9 years
Responding to Customer Inquiries: Involves answering product and service questions, providing information about other products or services, and resolving product or service problems.
Maintaining Customer Records: Responsible for updating and maintaining customer account records, including recording details of inquiries, comments, complaints, and actions taken.
Problem-Solving: Investigate the problem and come up with solutions, which might involve liaising with other departments.
Providing Feedback to the Company: Act as the voice of the customer within a company, providing insights from customer feedback to relevant departments for product or service improvements.