Candidate Profile

    Roo5018

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    About

    Hi, I’m Jedd. As a Quality Assurance Analyst, I was responsible for ensuring that our team provided exceptional customer service. I also have plenty of experience working for several organizations as a Customer Service, Technical Support, Web Researcher, and Data Entry. I’ve developed proficiency in customer service, management, and ensuring that they receive outstanding service.

    Proficient in

    Coding (Visual Basic)Basic NetworkingOperating SystemAndroid EmulatorPC Remote AccessCRMConfluenceSpreadsheets
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    16 years

    Previous Roles

    3

    Work History

    Customer Service/Game Master
    Data Entry and Web Researcher
    Quality Assurance Analyst

    Key Responsibilities in Most Recent Role

    Job Title: Quality Assurance Analyst

    16 years
    • Keeps our support staff at a high degree of professionalism, patience, and effectiveness to reduce player dissatisfaction and boost loyalty.
    • Coaching support staff when needed to improve their skills and knowledge.
    • Provides monthly meeting and presentation to keep our support staff updated with our recent changes.
    • Creates and presents Case Studies for reports using confluence.
    • Collaborates with our CN counterparts to ensure we are updated with new SOPs and games.

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