About
To be in a position where I can lead by example and utilize immense experience in leading a team towards its objective within the deadlines
Proficient in
Hardworking and finish tasks that are assignedComputer literateInternet savvyFluent in EnglishWilling to learn and to be trainedCan be flexible in any work and ready to accept challengesCan adjust to working conditions to life patterns characterized of particular occupations and communitiesOpen-minded; accepts criticisms positivelyAction orientationdrive and self –initiationPeople ManagementResults DrivenLeadership Capabilities and SkillsProblem Solving AbilitiesCritical ThinkerFlexibilityExcellent Communication SkillTeam PlayerCreativeJob Order CalibrationsData AnalysisWriting SkillsEffective communication and sociabilityAbility to multitaskWillingness to learnOrganizational SkillsResilientData entryConflict ResolutionTime management
Availability
Part-time or Full-time
Work History
Medical Assistant
Team Leader/Operations Supervisor
Technical Service Representative
Key Responsibilities in Most Recent Role
Job Title: Team Leader/Operations Supervisor
13 years
- Technical Service Representative — Handling customer technical support cases through phone
- Evaluating system potential through assessing compatibility of new programs with existing programs
- Maintaining systems functionality by testing cable TV and internet connections
- Troubleshoot internet connectivity issues by doing remote access to client’s computers
- Upselling updated add-ons to keep client up to date with technology Operations Supervisor
- Accomplishes department objectives by supervising staff and organizing and monitoring work processes
- Plans, monitors, and appraises job results.
- Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
- Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
- Provides quality service by enforcing quality and customer service standards. Assistant Contact Center Manager
- As Assistant Contact Center Manager, we’re part of hiring, training, preparing, and motivate the staff members to provide excellent service to customers.
- The set objectives, analyze call center metrics, ensure that the company and staff meet goals, and provide reliable, efficient support for customers.
- Manage coaching and development of the Team Leads/Supervisor assigned
- Manage lead generation
- Real-time assistance and taking escalations calls
- Taking inbound calls when necessary
- Partner with QA, Training, WFM, HR and Recruitment for developmental wellness of each employee
- Conducts final validation process, filters new hires before endorsing to production
- Attends client weekly meeting report for strategy and planning: