About
A Quality Analyst and previous Email/Chat Support Representative with more than 7 years’ experience in various tasks. A tech savvy and problem solver that you can rely on. Enthusiastic individual with superior skills in both team based and independent capacities.
Proficient in
Customer ServiceOrganizational SkillsQuality AssuranceProblem SolvingBasic Photoshop and CanvaEditingAdministrative Support66 WPM
Availability
Part-time or Full-time
Work History
Email/Chat Support Representative
Quality Assurance
Key Responsibilities in Most Recent Role
Job Title: Quality Assurance, Email/Chat Support Representative
7 years
- Responding to customer inquiries via email and/or chat
- Maintained a positive work ethic and commitment to providing excellent service.
- Monitoring and auditing communications made by the agents.
- Preparing a detailed report about the agent and ensuring that the company policy is followed.
- Collating and preparing information related to a previous communication.
- Assist in training and arrange materials to be used.