About
Customer Success Engineer, Technical Support Specialist, Seasoned Virtual Assistant
Proficient in
Customer Success EngineerTechnical Support SpecialistSeasoned Virtual AssistantLeadershipCreative problem solvingEffective communicationAdaptabilityGrowth mind setTime managementCritical thinkingActive listeningEmotional intelligenceCollaboration
Availability
Part-time or Full-time
Work History
Customer Support Engineer
Graphic Designer
Technical Support Engineer
Key Responsibilities in Most Recent Role
Job Title: Customer Support Engineer
20 years- Manages the team’s customer support via Zendesk.
- Integration of our project management tool Monday.com to automate some functions with Zendesk and Slack.
- Serves as Liaison officer handling internal and external business communications.
- Responsible for client onboarding and setting up shared pools/servers.
- Oversees monthly server inventory and billing.
- Works on documentation creation and revision on gitbook to provide support and guidance to customer needs.
- Monitors and improves lifeline and happiness rate of customers.