Candidate Profile

    Roo5047

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    About

    Multifaceted service provider with over 12 years of experience in writing, editing, researching a broad range of content, customer service and technical support. Knowledgeable in online content design, project coordination and configuration management. Proficient in WordPress, Google Suite/Workplace, Basecamp, HelpScout, WooCommerce and others.

    Proficient in

    Knowledgeable in online content designproject coordination and configuration management. Proficient in WordPressGoogle Suite/WorkplaceBasecampHelpScoutWooCommerce and others.
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    17 years

    Previous Roles

    3

    Work History

    Customer Support Manager
    IT Support Coordinator
    Web Content Writer & Editor / SEO Manager

    Key Responsibilities in Most Recent Role

    Job Title: Customer Support Manager

    17 years
    • Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
    • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
    • Devised recommendations to streamline and simplify customer support system and improve response time.
    • Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
    • Liaised with IT department to report technical issues and formulate troubleshooting procedures.

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