About
Seasoned telesales consultant with over a decade of experience in cold calling
Proficient in
Inbound: Communication skillsTelephone etiquetteInterview skillsInbound call managementTransferring holding and escalating callsBasic & advanced traininghandling irate customersCustomer behaviour. Outbound: Telesales & scriptingCross selling & up sellingCold calling & closingMeet & exceed targetsNegotiation & assertiveness
Availability
Part-time or Full-time
Work History
Customer Service Consultant
Inbound Call Centre Agent
Telesales consultant
Key Responsibilities in Most Recent Role
Job Title: Telesales Consultant
12 years- Selling policy as refined in the FAIS Act
- Closing deals and Make telephone calls to prospects
- Keep accurate and detailed records of calls made and results achieved
- Achieve budgeted campaign DMC rate and specified targets
- Understand and manage personal performance on a daily basis
- Attend campaign briefings
- Demonstrate a thorough understanding of our clients products and services , objectives of specific campaigns
- Maintain confidentiality
- Act as a representative of the client and represent their interests at all times
- Use company script guidelines appropriately and follow detailed briefs to conduct campaign calls
- Provide feedback and input to script and copy development
- Record details of opportunities and lead notes